Privacy Policy

Privacy Policy

Last updated: September 2026

Quasarts (“Quasarts”, “we”, “us” or “our”), the publisher of Keyplan 3D, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you use the Keyplan 3D website, application and related services.

It should be read together with our Terms of Use & Terms and Conditions, which govern your use of Keyplan 3D.

1. Who we are

The data controller responsible for your personal data is:

Quasarts
672 Rue du Mas de Verchant
34000 Montpellier
France

For privacy-related questions or requests, you can contact us at:

contact@keyplan3d.com

2. What personal data we collect

Depending on how you use Keyplan 3D, we may collect the following categories of information.

Information you provide to us

This may include:

  • your name;

  • email address;

  • information you provide when contacting customer support;

  • information you provide when subscribing to communications;

  • information necessary to manage an account or service, where applicable.

Purchase and subscription information

When you purchase Keyplan 3D products, content packs or subscriptions, we may receive information necessary to identify and manage the transaction.

Payments made through third-party platforms, such as Apple, are generally processed by those platforms according to their own terms and privacy policies.

We do not generally receive or store your complete payment-card details.

Technical information

When you use our website or application, we may collect technical information necessary to operate, secure and improve our services, such as:

  • IP address;

  • device type;

  • operating system;

  • application version;

  • browser information;

  • language and regional settings;

  • technical logs;

  • crash and diagnostic information.

Usage information

We may collect information about how our services are used, such as interactions with features, pages or functionality, where this processing is necessary for analytics, security, troubleshooting or service improvement.

We aim to collect only information that is necessary for the relevant purpose.

3. How we use personal data

We may use personal data to:

  • provide and operate Keyplan 3D;

  • provide requested features and services;

  • process and manage purchases and subscriptions;

  • provide customer support;

  • respond to questions and requests;

  • maintain the security and reliability of our services;

  • detect and prevent fraud, abuse and security incidents;

  • diagnose technical problems and crashes;

  • improve Keyplan 3D and our services;

  • send service-related communications;

  • send marketing communications where permitted by law.

We do not use personal data for purposes incompatible with those described in this Privacy Policy without providing appropriate information or obtaining consent where required.

4. Legal bases for processing

Depending on the circumstances, we process personal data on one or more of the following legal bases under the GDPR:

Performance of a contract

We may process information when it is necessary to provide a service, process a purchase or otherwise perform our contractual obligations.

Legal obligations

We may process information when necessary to comply with legal or regulatory obligations.

Legitimate interests

We may process information where necessary for our legitimate interests, such as:

  • securing our services;

  • preventing fraud and abuse;

  • maintaining and improving our products;

  • diagnosing technical problems;

  • defending our legal rights.

When relying on legitimate interests, we take into account your rights and interests.

Consent

Where required by law, we process personal data based on your consent.

You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing personal data

We may share personal data with service providers that help us operate Keyplan 3D.

Depending on the services we use, these providers may include:

  • hosting and infrastructure providers;

  • cloud-storage providers;

  • payment and app-store providers;

  • customer-support providers;

  • email and communication providers;

  • analytics providers;

  • security and fraud-prevention providers;

  • technical service providers.

These providers may process personal data only as necessary to provide their services to us and, where applicable, under appropriate contractual safeguards.

We may also disclose personal data:

  • when required by law;

  • to comply with a legal or regulatory obligation;

  • to protect the rights, property or security of Quasarts, our users or others;

  • in connection with a corporate transaction, such as a merger, acquisition or restructuring, subject to applicable law.

We do not sell your personal data.

6. Apple and other platform services

Keyplan 3D may be distributed through platforms such as Apple’s App Store.

When you purchase or use Keyplan 3D through a third-party platform, that platform may independently process personal data according to its own privacy policy and terms.

For example, Apple may process information relating to purchases, subscriptions, payments, account management and other platform functions.

Your Keyplan 3D projects may also be stored using third-party cloud services, such as iCloud, when you choose to use those services.

Those services are governed by their respective providers’ terms and privacy policies.

7. International transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we use an appropriate legal mechanism under applicable data-protection law.

Depending on the circumstances, this may include:

  • an adequacy decision adopted by the European Commission;

  • Standard Contractual Clauses approved by the European Commission;

  • another lawful transfer mechanism recognised by applicable data-protection law.

You may contact us for further information about applicable safeguards for international transfers.

8. How long we keep personal data

We keep personal data only for as long as necessary for the purposes for which it was collected.

Retention periods depend on the type of information and the purpose of processing.

For example, we may retain certain information for as long as necessary to:

  • provide our services;

  • manage your purchases or subscriptions;

  • respond to customer-support requests;

  • comply with accounting, tax or other legal obligations;

  • establish, exercise or defend legal claims;

  • maintain security and prevent fraud.

When personal data is no longer required, it is deleted or anonymised where reasonably possible.

9. Cookies and similar technologies

Our website may use cookies and similar technologies.

Necessary technologies

Some cookies or similar technologies are necessary for the operation, security and basic functionality of the website.

Where permitted by applicable law, these technologies may be used without consent.

Optional technologies

We may use analytics, advertising or other non-essential technologies.

Where consent is required by law, these technologies are used only after you have given your consent.

You can manage your preferences through the cookie settings available on our website.

We do not use non-essential cookies in a manner inconsistent with your choices.

10. Marketing communications

We may send promotional communications where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Service-related communications, such as information concerning purchases, subscriptions, security or important changes to the service, may still be sent when necessary.

11. Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, destruction, alteration or disclosure.

These measures may include access controls, authentication mechanisms, security monitoring, backups and other technical or organisational safeguards appropriate to the risks involved.

However, no internet transmission or storage system can be guaranteed to be completely secure.

12. Your rights

Under the GDPR and applicable data-protection law, you may have the right to:

  • access your personal data;

  • request correction of inaccurate or incomplete personal data;

  • request deletion of your personal data;

  • request restriction of processing;

  • object to certain processing;

  • receive your personal data in a portable format where applicable;

  • withdraw consent where processing is based on consent.

These rights are subject to the conditions and exceptions provided by applicable law.

To exercise your rights, contact:

contact@keyplan3d.com

We may need to verify your identity before processing your request.

We will respond within the timeframe required by applicable law.

13. Right to lodge a complaint

You have the right to lodge a complaint with a data-protection supervisory authority if you believe that your personal data has been processed unlawfully.

In France, the relevant supervisory authority is:

Commission Nationale de l’Informatique et des Libertés (CNIL)

You may also contact the supervisory authority in the country where you live or work, or where you believe that an infringement has occurred, where applicable.

14. Children’s privacy

Keyplan 3D is not specifically directed at children.

We do not knowingly collect personal data from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal data unlawfully, please contact us so that we can investigate and take appropriate action.

15. Third-party websites and services

Our website or application may contain links to websites or services operated by third parties.

Those third parties have their own privacy policies and terms.

We are not responsible for the privacy practices of independently operated third-party services.

16. User projects and cloud storage

Keyplan 3D allows users to create and store projects.

Your projects belong to you, subject to the intellectual-property rights of third parties.

When you choose to store projects using a third-party cloud service, such as iCloud, the storage and processing of that data may be governed by the third party’s own terms and privacy policy.

Quasarts does not access or process the contents of your projects except where reasonably necessary to provide a requested service, technical support, maintain the service or comply with a legal obligation.

17. Automated decision-making and profiling

We do not make decisions producing legal or similarly significant effects on you solely through automated processing of personal data.

If this changes, we will provide the information required by applicable law.

18. Changes to this Privacy Policy

We may update this Privacy Policy when necessary to reflect:

  • changes to our services;

  • changes to technology;

  • changes to the personal data we process;

  • changes to our service providers;

  • changes to applicable laws or regulations.

When we make significant changes, we will provide appropriate notice where required by law.

The latest version will always be available on this page and will include its effective date.

19. Relationship with the Terms of Use

This Privacy Policy explains how Quasarts processes personal data.

Your use of Keyplan 3D is also governed by our Terms of Use & Terms and Conditions, which cover matters including:

  • use of the application;

  • licences;

  • purchases and subscriptions;

  • user projects and content;

  • intellectual property;

  • service availability;

  • user responsibilities;

  • complaints and dispute resolution;

  • applicable law.

In the event of a conflict concerning the processing of personal data, applicable data-protection legislation and this Privacy Policy will govern that processing.

20. Contact

For questions concerning this Privacy Policy or the processing of your personal data:

Quasarts
672 Rue du Mas de Verchant
34000 Montpellier
France

Email: contact@keyplan3d.com

Last updated: September 2026

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